IT Service Management (ITSM) helps enterprises in delivering end-to-end IT services that are aligned to their business goals. Many organizations across the globe have begun to adapt ITSM, paving the way for digital transformation. However, to unleash the maximum digital potential and to overcome challenges posed by new age complex IT environments, enterprises have to leverage IT to drive and support business services rather than isolating it. This enables enterprises to develop integrated business processes and services thereby ensuring a refined focus on business objectives and enhanced user satisfaction.

Transform from Traditional ITIL to NIDSM

ITIL, a set of IT service management practices, helps enterprises to deliver IT services effectively. But, as the recent focus is shifting towards integration of IT services with core processes, IT system becomes complex, making it difficult for the enterprises to rely only on traditional ITSM. However, the resulting complexity can be addressed by the three main components of NIDSM framework, to facilitate integration of services from strategy to support.

What is NIDSM?

NexGen Integrated Digital Service Management (NIDSM) Framework is a comprehensive approach that helps enterprises to elevate ITSM to next level in the digital path. It takes into account the correlation among design, operation and support, and focuses on delivering end-to-end integrated services across various functions of the organizations. It leverages platform intelligence and latest technologies and methodologies to support enterprises in delivering end-to-end integrated services.

A Unified System of Services 

NIDSM helps enterprises to have a single system of services containing interconnected and purposefully automated workflows which will eliminate data and process redundancies, expedite approval mechanisms, and in turn improve overall efficiency and reduce operational costs. Also, it allows enterprises to develop integrated business processes and services, including those which are outsourced, thereby ensuring a refined focus on business objectives and enhanced user satisfaction.  


Get in touch with us for NIDSM implementation and transformation support.


Steps to Accelerate Digital Transformation with NIDSM

Step 1

Assess and Analyze the current state infrastructure, processes and functions of the enterprises to identify the existing system gaps and requirements

Step 2

Devise a strategy for various possible integrations that are aligned with business goals and create integrated processes blueprint and high level integrated design for continuous service delivery

Step 3

Determine implementation timeline after ensuring the availability of infrastructural, technical, contractual and other required resources

Step 4

Build, operate and optimize integrated services among multiple platforms by leveraging various platform capabilities and technologies

Step 5

Set up integrated service delivery processes and functions that provides elevated experience for both internal and external customers

NIDSM enables enterprises to focus on core business

End to end seamless integration with intelligent automation lets enterprises to concentrate more on core competencies rather than spending more time on regular IT infrastructure management processes


End-to-end visibility of services resulting in improved accountability, transparency and decision making


Efficient delivery of services with interconnected and automated workflows


Faster issue resolution by connecting multiple departments, workflows and systems

NIDSM lets enterprises to form strategies based on data

NIDSM acts as a source of huge amount of data, collected from various tools and systems, which can be leveraged to make better and effective decisions   

Get Started with NIDSM

To manage complex IT system and strategically align it with business goals and requirements, embrace integrated digital service management with advanced technologies by leveraging NIDSM framework and guidelines.

Please reach out to us to know more about NIDSM.


  • Banking & Financial Services 
  • Life Sciences & Health Care
  • Technology, Media & Telecommunications 
  • Manufacturing & Logistics
  • Retail & Consumer Goods


  • Consulting 
  • Implementation 
  • Support

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