The framework has three major elements such as
Besides these, the framework also comprises of ITIL principles, Service Integration and Management (SIAM) and DevOps practices, providing necessary IT integrations required for merging IT services with business services.
ITIL is a set of practices that help enterprises to deliver IT services effectively. As the recent focus is shifting towards integration of IT services with core processes, IT system becomes complex, making it difficult for the enterprises to rely only on traditional ITSM. However, the resulting complexity can be addressed by combining ITIL principles with the three main components of the framework, to facilitate integration of services from design to support.
Praveen has completed his Bachelor of Technology (Btech) from Jawaharlal Nehru Technological University in Electronics and Instrumentation followed by Master of Science (MS) from International Institute of Information Technology (IIIT), in Networking and Telecommunications.
Shiva has completed his Master of Science from International Institute of Information Technology (IIIT), Pune.